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AI at HSBC: Creating Better Banking Experiences at Massive Scale

Posted Oct 18
# TransformX 2022
# Fireside Chat
# AI in Finance
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SPEAKERS
John Hinshaw
John Hinshaw
John Hinshaw
Group Chief Operating Officer @ HSBC

John Hinshaw joined HSBC in December 2019 and was appointed Group Chief Operating Officer with effect from 1 February 2020. He is a member of the Group Executive Committee.

Mr Hinshaw has extensive experience of transforming organisations in a wide range of industries. Before joining HSBC, he served on the Board of Directors of the Bank of New York Mellon (2014-2019) and chaired its Technology Committee. He also has served on the boards of Sysco Foods, DocuSign, and Illumio.

From 2011-2016 he served as Executive Vice President of Hewlett Packard and Hewlett Packard Enterprise where he managed Technology and Operations and was Chief Customer Officer.

He has also held senior roles at Boeing and Verizon. He earlier served as a consultant with Accenture (then Andersen Consulting) and began his career as Computer Systems Manager for the American Embassies in Europe based in London.

Between 2012 and 2019, Mr Hinshaw served on the Board of Directors of the US-based non-profit National Academy Foundation (NAF) and chaired their STEM (science, technology, engineering and maths) committee. NAF helps high-school students to prepare for college and their careers.

Mr Hinshaw has made several angel investments in technology start-ups in the areas of healthcare, HR technology, and food and beverages. He and his wife Julia are the majority owners of Blackbird Vineyards in Napa Valley, California. They have also established a charitable foundation with a focus on innovation in education and healthcare.

Mr Hinshaw holds a Bachelor of Business Administration in computer information systems from James Madison University and is a graduate of the G100 next generation leadership programme.

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John Hinshaw joined HSBC in December 2019 and was appointed Group Chief Operating Officer with effect from 1 February 2020. He is a member of the Group Executive Committee.

Mr Hinshaw has extensive experience of transforming organisations in a wide range of industries. Before joining HSBC, he served on the Board of Directors of the Bank of New York Mellon (2014-2019) and chaired its Technology Committee. He also has served on the boards of Sysco Foods, DocuSign, and Illumio.

From 2011-2016 he served as Executive Vice President of Hewlett Packard and Hewlett Packard Enterprise where he managed Technology and Operations and was Chief Customer Officer.

He has also held senior roles at Boeing and Verizon. He earlier served as a consultant with Accenture (then Andersen Consulting) and began his career as Computer Systems Manager for the American Embassies in Europe based in London.

Between 2012 and 2019, Mr Hinshaw served on the Board of Directors of the US-based non-profit National Academy Foundation (NAF) and chaired their STEM (science, technology, engineering and maths) committee. NAF helps high-school students to prepare for college and their careers.

Mr Hinshaw has made several angel investments in technology start-ups in the areas of healthcare, HR technology, and food and beverages. He and his wife Julia are the majority owners of Blackbird Vineyards in Napa Valley, California. They have also established a charitable foundation with a focus on innovation in education and healthcare.

Mr Hinshaw holds a Bachelor of Business Administration in computer information systems from James Madison University and is a graduate of the G100 next generation leadership programme.

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Julia de Boinville
Julia de Boinville
Julia de Boinville
Head of UK @ Scale AI

Julia joined Scale AI in 2021 to build out the company’s first international market in the UK. Scale AI’s mission is to accelerate the development of AI applications, from data preparation to model deployment. Its technology powers everything from the five largest tech companies in the world and General Motors’s autopilot, to the U.S. Air Force's AI platform. Prior to this, Julia served as Head of External Affairs at artificial intelligence company, Afiniti. Based out of New York, she was responsible for global business development and sales enablement. Julia began her career as an Associate at Floreat Group, a boutique investment company based in London, in their Merchant Banking division. Julia holds a First Class Honours degree in History from the University of Newcastle-upon-Tyne, and a PGDip in Global Business from Saïd Business School at the University of Oxford. Julia is also the co-founder of The Anti-Slavery Collective, an independent collective whose mission is to raise awareness for human trafficking as a global epidemic.

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Julia joined Scale AI in 2021 to build out the company’s first international market in the UK. Scale AI’s mission is to accelerate the development of AI applications, from data preparation to model deployment. Its technology powers everything from the five largest tech companies in the world and General Motors’s autopilot, to the U.S. Air Force's AI platform. Prior to this, Julia served as Head of External Affairs at artificial intelligence company, Afiniti. Based out of New York, she was responsible for global business development and sales enablement. Julia began her career as an Associate at Floreat Group, a boutique investment company based in London, in their Merchant Banking division. Julia holds a First Class Honours degree in History from the University of Newcastle-upon-Tyne, and a PGDip in Global Business from Saïd Business School at the University of Oxford. Julia is also the co-founder of The Anti-Slavery Collective, an independent collective whose mission is to raise awareness for human trafficking as a global epidemic.

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SUMMARY

HSBC is one of the world’s largest banking and financial services organizations, with over 40 million customers across 60 countries. HSBC is in the midst of a transformational journey to become a digital-first bank. Learn how John Hinshaw, HSBC’s Group Chief Operating Officer, and his team have operationalized AI to create better customer experiences and make HSBC easy to do business with.

Two of the bank’s current AI applications include using AI for better global compliance with anti-money laundering regulations and reducing false positives in fraud detection processes, and another for predicting services customers might want. This followed HSBC introducing the world’s first AI-powered stock index family using IBM Watson in August 2019. Hinshaw discusses how AI fits with HSBC’s digital and technology strategy, how HSBC has overcome the challenges of operationalizing AI at a massive scale, and the future of customer experience at financial institutions.

Before joining HSBC, Hinshaw served on the board of directors of the Bank of New York Mellon and chaired its technology committee. He also served as Executive Vice President of Hewlett Packard and Hewlett Packard Enterprise, where he managed technology and operations and was Chief Customer Officer. Julia de Boinville, Scale’s Head of UK Deployments, will host this fireside chat.

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